Terms of Service

Last updated: 14 November 2026

These terms are an agreement between you, the business that signs up for Eatella (“you”), and PolDev (“Eatella”, “we”, “us”). By creating an account or using Eatella you agree to them. If you sign up for a business, you confirm that you may bind it to these terms. Eatella is a service for businesses: it is not meant for consumers.

1. Who we are

PolDev, Omval 417, 1096HR Amsterdam, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 58289771, VAT number NL002471294B42. You can reach us at [email protected].

2. The service

Eatella lets restaurants, cafes and bars publish a digital menu that guests open with a QR code, and, depending on the plan, take orders from guests at the table, accept online payments, and use the waiter and kitchen apps. You manage your restaurant in the Eatella admin at account.eatella.app.

3. Your account

• Give us correct information and keep it up to date, in particular your email address: we send notices about your account and billing there.
• Keep your password safe. You are responsible for everything done in your account.
• The account owner can add staff accounts (for example waiters). The owner is responsible for who gets access, for what staff do in Eatella, and for removing access when someone leaves.

4. Acceptable use

You may not use Eatella to:

• break the law, or publish menus, prices, pictures or texts that are false, misleading, or infringe someone else’s rights;
• sell goods or services that are illegal where you operate;
• send spam, upload malware, or try to get into accounts, systems or data that are not yours;
• overload, probe or disrupt the service, or copy or resell it.

You are responsible for the content you publish, including dish descriptions, prices and allergen information. Allergen and dietary information comes from you, and guests should be able to ask your staff about it.

5. Guests, orders and payments

• Your guests order from you, not from us. You are the seller: you set the prices, prepare and serve the orders, and you are responsible for taxes, receipts, complaints and refunds to your guests.
• Online payments go to your own Stripe account. You connect it in the admin (Stripe Connect), and each guest payment is made directly with your Stripe account, under your agreement with Stripe. Eatella is not a party to payments between you and your guests and does not hold your guests’ money.
• Stripe’s own terms apply to your Stripe account, including its fees, payouts, disputes and chargebacks.

6. Free trial

• A new restaurant gets a 14-day free trial with ordering and the other features of the All inclusive plan. No card is needed to start it.
• You can choose a paid plan during the trial. Stripe Checkout then takes your card, but the first charge is made only when the trial ends (and never sooner than 48 hours after the purchase).
• If the trial ends and you have not chosen a paid plan, your restaurant moves to the Free plan: your menu stays online, but guests can no longer order.

7. Plans and billing

• Plans: Free (QR menu, no ordering), Waiter & kitchen apps, Ordering, and All inclusive. What each plan includes and its price are shown on the Subscription page in the admin. Paid plans are billed monthly or yearly, as you choose.
• You pay for plans at Stripe Checkout, by card or another payment method it offers there. Payments are handled by Stripe; we do not see or store your card details. You receive a confirmation and an invoice for each payment by email.
• Plans are paid in advance for each billing period and renew automatically at the end of each period, until you cancel.
• Prices are shown excluding VAT. VAT is added where it applies: 21% Dutch VAT for customers in the Netherlands; for business customers elsewhere in the EU with a valid VAT number, VAT is reverse-charged; customers outside the EU pay no Dutch VAT.
• You can change your plan at any time. Upgrades apply immediately and the price difference is charged at once. Downgrades and switches from yearly to monthly take effect at the end of the current paid period, with no credit or refund for the remaining period (apart from the 14-day yearly refund in section 9).
• We may change our prices. We will tell you by email at least 30 days before a new price applies to you; it applies from your next billing period.
• If a payment fails, we email you and Stripe tries again. Your plan keeps working while Stripe retries. If the payment still cannot be collected, the subscription ends and your restaurant moves to the Free plan: guests can no longer order.

8. Cancelling a plan and closing your account

• Cancel your plan under “Manage billing” on the Subscription page. Your plan stops renewing and keeps working until the end of the period you have paid for; then your restaurant moves to the Free plan.
• Close your account in the admin’s Settings. This deletes your restaurant, its menus and its logins at once and cannot be undone. Any paid plan ends immediately, and you are not charged again.

9. Refunds

• Monthly plans: no refunds.
• Yearly plans: a full refund of the yearly payment if you close your account, or ask us at [email protected] to cancel your yearly plan, within 14 days of buying it. For a yearly plan bought during the free trial, the 14 days count from its first charge. After those 14 days, no refunds.
• Cancelling a plan or closing an account does not otherwise give a refund for the rest of a paid period.
• Eatella is sold to businesses only, so the 14-day right of withdrawal that consumers have for online purchases does not apply; the refund rules above apply instead.
• Nothing in these terms limits any rights you have under the law that cannot be limited by contract.

10. Your data and privacy

• Your menus, pictures and other content stay yours. You allow us to host, copy, process and show them as needed to run the service for you.
• Our Privacy Policy explains how we handle personal data.
• When you close your account we delete your restaurant, its menus and its logins at once. Our Privacy Policy says which other records remain and how to have them deleted; we keep billing records as the law requires.

11. Availability

We work to keep Eatella running and secure, but we provide it “as is” and do not promise that it will always be available or free of errors. There is no service level agreement. We may change, add or remove features; if we remove a major feature of your paid plan, we will tell you in advance.

12. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost revenue, lost orders or lost data, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as for fraud, intent or gross negligence.

13. Suspension and termination

We may suspend or close an account that breaks these terms, is used for fraud or abuse, or puts the service or other users at risk. Where we reasonably can, we will warn you first and give you a chance to fix the problem. We will always tell you why. Except for serious or repeated breaches, fraud, or what the law requires, we give you at least 30 days’ notice before we stop providing Eatella to you altogether.

14. Changes to these terms

We may update these terms. We will email you about important changes at least 30 days before they take effect. If you do not agree, you can cancel your plan or close your account before then; if you keep using Eatella after the changes take effect, the new terms apply.

15. Complaints

If you are not happy with Eatella, write to us at [email protected] and describe the problem. We confirm that we received your complaint and reply with an answer or a plan within 14 days. We are not affiliated with a complaints board.

16. Governing law

These terms are governed by the laws of the Netherlands. Disputes go to the competent court in Amsterdam, unless the law requires otherwise.

17. Contact

Questions about these terms: [email protected].